The customer service, they are absolutely wonderful and adorable, very professional indeed!
However, the room was not cleaned properly
Lots of dog hair, lots of people hair, the sofa in the room was dingy, stained, and broken!
Dirty couch accessory pillows and old carpet on the floor.
Kind of felt insulted for the price I paid the type of room I was given!
I have two service pets. They are non-shedding and hypoallergenic so I don’t know if they assume because people have dogs they put everyone in a dingy dog room but my service dogs are of course fully trained And cleaner than most people.
So I hope the next time I stay there if there is a next time, you will accommodate me with a much better room.