Splendid Hotel and Spa is perfectly located in the Old Quarter of Hanoi, a one minute walk from the historic heart of the city, Hoan Kiem Lake. In keeping with most establishments of the Old Quarter, the entrance is modest, but upstairs, the rooms are very comfortable and well-equipped, accessible by elevator. Best of all, the staff was amazing, ready to assist in all aspects of our visit. In particular, the day manager Hannah Le was able to accommodate every request for personalized excursions around northern Vietnam. She, her assistant Hoa, and other members of our staff made us feel like part of their family.