2/10 Poor
Feb 5, 2025
Dishonest
The price was great, so we checked into the holiday Inn, which is in a great safe location with easy access to stores food and into Austin. The cleaner on air freshener they use in the rooms are overpowering and almost feel like chemical smell.. the beds were comfortable. We were accident left a teddy bear of 25 years significance behind and called right away the next day and stated that he was left and in which room and of course front desk didn’t call me back as promised so I had to call again and then I called and I said OK I’m gonna double check my car and then I called again saying it’s truly left at the hotel so I have a house cleaning discarded Teddy or stole him . The excuse from the front desk lady was that it was hard to communicate with the housekeeping staff. Total sadness of my daughter Teddy hold memories of her German grandmother
Sandra
Sandra, 1-night family trip
Verified Hotels.com guest review