Enjoy your visit to Chihuahua with a stay at Sheraton Chihuahua Soberano. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a fitness center, a sauna, and a steam room. Fellow travelers say good things about the helpful staff and overall property condition.
Languages
English, Spanish
At a glance
Hotel size
204 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–noon
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
What to do
Racquetball/squash
Working away
24-hour business center
4 meeting rooms
Conference space
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Facilities
Safe-deposit box at front desk
Garden
Terrace
Fitness center
An outdoor pool
Sauna
Steam room
Vegan dining options
Vegetarian dining options
At least 80% lighting from LEDs
No plastic coffee stirrers
Banquet hall
Reception hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Wheelchairs available on site
Closed captioned TV
Lowered peephole/view port in door
Lowered locks/deadbolt
Transfer shower
Room amenities
Be entertained
40-inch LED TV
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Separate bathtub and shower
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
Desk chair
More
Daily housekeeping
In-room safe (laptop compatible)
Energy-saving switches
LED light bulbs
Special features
Dining
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 342 for adults and MXN 174 for children
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from September 14 to March 14:
Swimming pool
Policies
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Sheraton Chihuahua Soberano Hotel
Sheraton Soberano Hotel
Sheraton Chihuahua Soberano
Sheraton Soberano
Sheraton Chihuahua Soberano Hotel
Sheraton Chihuahua Soberano Chihuahua
Sheraton Chihuahua Soberano Hotel Chihuahua
Frequently asked questions
Does Sheraton Chihuahua Soberano offer free cancellation for a full refund?
Yes, Sheraton Chihuahua Soberano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Chihuahua Soberano?
Yes, there's an outdoor pool.
Are pets allowed at Sheraton Chihuahua Soberano?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sheraton Chihuahua Soberano?
Yes, there's free self parking.
What are the check-in and check-out times at Sheraton Chihuahua Soberano?
Check-in start time: 3 PM; Check-in end time: 11:30 PM. Check-out time is noon.
What is there to do at Sheraton Chihuahua Soberano and nearby?
Onsite recreation at Sheraton Chihuahua Soberano includes racquetball/squash. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a steam room. Sheraton Chihuahua Soberano also has a garden.
Are there restaurants at or near Sheraton Chihuahua Soberano?
Yes, there's an onsite restaurant that offers international cuisine.
What's the area around Sheraton Chihuahua Soberano like?
Sheraton Chihuahua Soberano is a short 18-minute walk from Distrito Uno and 18 minutes' walk from District 1 - Shopping Mall.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
2/10 Poor
Feb 4, 2025
I was hoping for the best. But this property is rundown and should be listed as a 2 stars the best.
Do not stay in room 138. AC does not work and way too hot. I asked them to assist, but no one came to fix it. I had to sleep in a hot room.
Nice to see from the outside, but the rooms are not worth the price.
Terrible experience.
Verified traveler
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 11, 2024
Daniel
Daniel, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 10, 2024
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
6/10 Good
Nov 3, 2024
Hein
Hein, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 2, 2024
Buen customer service
Jose
Jose, 2-night trip
Verified Expedia guest review
8/10 Very Good
Nov 1, 2024
Needs to be modernized but all and all it’s beautiful.
Yosephine
Yosephine, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 28, 2024
Excelente hotel, el desayuno buffet buenisimo.
Jose Luis
Jose Luis, 2-night trip
Verified Expedia guest review
6/10 Good
Oct 24, 2024
Lumpy pillows.
Lobby looks great, very inviting and updated. The service was okay. I would expect better from the looks and the pricing. Our room was average but the pillows were very worn and lumpy. The bathroom shower water had a very bad odor of sewer. We had to keep the bathroom door closed so it would not sell up the whole room.
Roxana
Roxana, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 19, 2024
The front desk personnel forgot to reserve a cab for us almost missed our flight
Jose
Jose, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 15, 2024
I like the live piano that’s pretty cool
Alexander
Alexander, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 12, 2024
Javier
Javier, 2-night trip
Verified Expedia guest review
4/10 Fair
Sep 27, 2024
Guadalupe
Guadalupe, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 19, 2024
Blady
Blady, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 14, 2024
Excellent location
Alfredo
Alfredo, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 13, 2024
Great location and very clean.
Thomas
Thomas, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 5, 2024
Luis Humberto
Luis Humberto, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 4, 2024
Daniela
Daniela, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 2, 2024
Natalie
Natalie, 1-night trip
Verified Expedia guest review
4/10 Fair
Aug 30, 2024
I had requested a king bed room but didnt get it cause they were out. Unfortunately. Other than that everything was ok.
banesa
banesa, 1-night trip
Verified Expedia guest review
6/10 Good
Aug 29, 2024
Maribel
Maribel, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 26, 2024
.
Alfredo
Alfredo, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Aug 23, 2024
Service was very good
Sergio
Sergio, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 20, 2024
The property was nice ams in very good conditions...noce service