2/10 Poor
Feb 10, 2025
We booked a non-smoking room, they checked us in confirming it was a non-smoking room but gave us a smoking room. When we asked for a different room they giggled and said they had no more non-smoking rooms. This was not an error and not disclosed up front. If it was disclosed up front we would not have been as disappointed and would have considered changing hotels after experiencing the room. The price and experience/comfort did not meet expectations.
Cori
Cori, 1-night trip
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