4/10 Fair
Feb 4, 2025
Bait and Switch!
Slipping in a notable per night parking charge is complete insanity! When notifying staff at check-in that it was never disclosed, they dug for an extended time ON MY CELL PHONE looking for someplace that said a fee for parking might exist. It was never disclosed on my Hotels.com registration, and if it was, it was buried somewhere THAT TOOK THIS GUY 5 minutes to find himself, no surprise I never saw it when booking the room. It’s ridiculous, their bait and switch scheme delivered by smug-sheepish staff is too much, I won’t be back.
Pretty crazy because it’s not the money that bothers me, it’s the Principal of the deal that really bothers me.
Be better Holiday Inn, make your money in a better way. Is it not crazy enough the amount You charge for the trash you sell in Your “snack area”?
dan
dan, 2-night family trip
Verified Hotels.com guest review