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Hoshino Resorts KAI Matsumoto

4.0 star property
Ryokan with spa, near Asama Hot Spring

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Photo gallery for Hoshino Resorts KAI Matsumoto

Experience serenity by a tranquil indoor water feature with a small waterfall and pool.
Experience the sleek, modern architecture of this building, featuring a striking cylindrical structure and clean lines.
Relax by the serene pool surrounded by lush gardens and a tranquil atmosphere.
Relax in the spacious lobby with seating areas, a bar, and a staircase leading to an upper level.
Enjoy a serene atmosphere with a panoramic city and mountain view from the large window, a tatami mat seating area, and a dining table.
Located near Matsumoto Castle, Hoshino Resorts KAI Matsumoto offers an authentic Japanese retreat. Enjoy a rejuvenating soak in the indoor mineral hot spring or indulge in local cuisine at breakfast, while exploring nearby Alps Park and taking advantage of amenities like free self parking, a library, and spa services.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free breakfast
  • Onsen
  • 24/7 front desk
  • Free parking
  • Air conditioning

Main amenities (9)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Hot springs
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Library

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
$585 nightly
The total price is $646
Jul 16 - Jul 17

Why we love this property

Calming hot springs
This ryokan features a full-service spa with daily treatments and in-room massages. Hot springs and deep soaking tubs create the perfect relaxation journey.
Traditional Japanese fare
Experience authentic Japanese cuisine at this ryokan. Enjoy free local breakfast and kaiseki meals, visit the cafe, or explore the wine tasting room.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Highlights

Balcony
Yard
Private outdoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
  • 646 sq ft
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room FA4

Japanese-style Room FA4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room FA4

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Deep soaking bathtub
Minibar
In-room massage
  • 484 sq ft
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room with Outdoor Bath RA4

10.0 out of 10
Exceptional
(1 review)

Highlights

Private outdoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Deep soaking bathtub
Minibar
  • 646 sq ft
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

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About the neighborhood

Map
1-31-1 Asama Onsen, Matsumoto, Nagano-ken, 390-0303

What's nearby

  • Asama Hot Spring - 3 min walk - 0.3 km
  • Matsumoto Castle - 4 min drive - 3.7 km
  • Matsumoto Performing Arts Center - 4 min drive - 4.4 km
  • Matsumoto City Museum of Art - 5 min drive - 4.1 km
  • Alps Park Matsumoto - 5 min drive - 3.6 km

Getting around

  • Komaki Airport (NKM) - 176 min drive
  • Haneda Airport (HND) - 111.9 miles/180.2 km
  • Chubu Centrair Intl. Airport (NGO) - 117.2 miles/188.6 km
  • Hotaka Station - 27 min drive
  • Shin Shimashima Station - 34 min drive
  • Midoriko Station - 37 min drive

Restaurants

  • ‪CAFE THE GROVE - ‬16 min walk
  • ‪ラーメン屋 がったぼうず - ‬6 min walk
  • ‪富成伍郎商店 - ‬13 min walk
  • ‪油そば 麺屋かとむら浅間店 - ‬13 min walk
  • ‪満月や浅間店 - ‬9 min walk

About this property

Hoshino Resorts KAI Matsumoto

Hoshino Resorts KAI Matsumoto puts you just a 5-minute drive from Matsumoto Castle. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe.

Languages

Chinese (Mandarin), English, Japanese

At a glance

DONE

Hotel size

    • 26 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:30 AM–9:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Kaiseki meal

Traveling with children

  • Children stay free (see details)

What to do

  • Hot springs

Services

  • 24-hour front desk

Facilities

  • Library
  • Full-service spa
  • Wine tasting room

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 26-inch flat-screen TV

Home comfort

  • Air conditioning
  • Minibar

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests traveling with a service animal must contact the property in advance.
Additional fees may apply to children for items such as extra bedding and meals.

Also known as

Hoshino Resorts KAI Matsumoto Inn
Hoshino Resorts KAI Inn
Hoshino Resorts KAI Matsumoto
Hoshino Resorts KAI
Hoshino Resorts KAI Matsumoto Ryokan
Hoshino Resorts KAI Matsumoto Matsumoto
Hoshino Resorts KAI Matsumoto Ryokan Matsumoto

Frequently asked questions

Are pets allowed at Hoshino Resorts KAI Matsumoto?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hoshino Resorts KAI Matsumoto?

Yes, there's free self parking.

What are the check-in and check-out times at Hoshino Resorts KAI Matsumoto?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Hoshino Resorts KAI Matsumoto and nearby?

Onsite recreation at Hoshino Resorts KAI Matsumoto includes hot springs. Hoshino Resorts KAI Matsumoto also has a spa.

Are there restaurants at or near Hoshino Resorts KAI Matsumoto?

Yes, there's an onsite restaurant.

Does Hoshino Resorts KAI Matsumoto have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Hoshino Resorts KAI Matsumoto like?

Hoshino Resorts KAI Matsumoto is in Asama Onsen, a short 3-minute walk from Asama Hot Spring.

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Hoshino Resorts KAI Matsumoto Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

The property is beautiful, but it’s nothing compared to the staff’s attention, warmth, and professionalism.
1-night trip

10/10

It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
1-night trip

10/10

Incredible space close to everything you need. Quiet, peaceful, it has a wonderful onsen and staff. I would absolutely go back!
2-night trip

10/10

Great onsen, exceptional service (Aso was so lovely) and delicious food.
1-night trip

10/10

This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
1-night trip

10/10

Outside onsen has very relaxing atmosphere.

10/10

The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
1-night trip

10/10

As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano.
1-night trip

4/10

Altogether the remote location from the town center, difficult communication due to the language barrier not sufficiently overcomed by Google translator as well as a rudimentary private onsen setting contributed to a really disappointing Ryokan experience with respect to our expectations.
2-night trip

4/10

Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
2-night trip

8/10

1-night trip

10/10

1-night trip

10/10

1-night trip

10/10

2-night trip

8/10

星野系列 - 界·松本（位於淺間溫泉♨️）可能心諗著淺間溫泉，對風呂設計期望過高？因為過往住咗幾間界都各自有特色及驚喜，這裡有10幾種不同風呂，但係，種多（室內外、mint & cypress sauna 、躺平、直立⋯但係，有點粗製濫做⋯當然室內更衣/休息室都係星野簡約舒服作風⋯亦一定有風呂後飲品🥤及雪條（但係，呢度係供應蘋果sorbet, 質感介乎雪糕與sorbet 之間，每一啖充滿蘋果味，超正）⋯房間當然簡約、柔和、超大⋯但係，冇景觀可言⋯但係房間大門口前，再有木欄柵及趟門，非常優雅⋯⋯朝、夕食都沿用安排獨立房間⋯⋯每次都好似走入迷宮⋯精美、美味、晚餐懷石料理其中雞鴨涮涮簥麥麵非常入味出色⋯黃昏，有自費wine tasting , 可惜只有日文講解；晚上有吉他音樂會及compliment餐酒供應⋯
1-night trip

10/10

The staff make for a wonderful experience. From the moment we arrived to the moment we left staff were attentive. We enjoyed an in room with indoor onsen for two nights. The restaurant meal offerings are authentic Japanese and wonderfully presented. One of the highlights of our two week trip to Japan. We took the bus to the local castle and art museum. The facility is off the beaten path but there is a Lawson store close by. Taxi needed to go to and from the local train station. Be sure to book taxi early as the local taxi company is quite busy in the morning. Wifi and fridge worked well. Be prepared to sleep on a futon-we were satisfied with that. This place is clean as any I've seen. Evening music presentation by local accomplished musicians a real treat. Come here to relax!
2-night trip

10/10

1-night trip

10/10

매우 친절 합니다.음시도 깨끗하고 맛있어요. 특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데 제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로, 걱정 많이 햇는 데 ,정말 감사드립니다.
2-night trip

10/10

1-night trip

10/10

Excellent service, onsen and meals
1-night trip

10/10

1-night trip

10/10

1-night trip

10/10

Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
2-night trip

10/10

1-night trip

10/10

Wunderschönes stylisches Riokan typisch japanisch. Hervorragender aufmerksamer Service, sehr gepflegte Küche. Auch der Onsen ist sehr schön angelegt und lädt ein zur Erholung. Wir hatten eine Suite mit eigenem Onsen: sehr zu empfehlen!
1-night trip