6/10 Good
Feb 10, 2025
The room was great, nice clean comfortable but the hotel staff really needs some customer service training.
#1 - if asked for a hypoallergenic pillow and I tell you I have skin sensitives and reacting to whatever you use either as a room deodorizer OR in your laundry. Instead of analyzing me and coming up with excuses, just provide the pillow and move on. If you had a PHD I doubt you would be working guest services at a small town hotel.
#2 - My husband was in the lobby and asked the desk where the washroom was - the man at the desk proceeded to tell him that there is no public washroom. My husband told him he was staying in room 305, showed his key and again asked to the washroom. The man pretended to not hear him and went about his work until my husband approached the desk and asked for the 3rd time to use the washroom - he was not taken for his word or for the fact that he had a room key on him... instead the man drilled him on his name, address, how many days he was staying and how the room was booked. (ARE YOU KIDDING ME!) if someone needs to use a washroom - who are you to refuse them? Simply asking the question are you a guest here and confirming the name on the room should have been plenty but 101 questions... totally uncalled for. As a guest in a developed country, I am baffled why restrictions of any kind are placed on basic amenities - disgusting.
Jennifer
Jennifer, 1-night business trip
Verified Hotels.com guest review
