Thought we were getting something special for the price but it was tired and very dated. The lift was diabolical, the bathroom had nowhere to put anything so all our toiletries had to go on the floor. No towels or dishcloth in the kitchen on the second day, despite notices advising visitors were expected to clean their own dishes, so glad we were not intending to cook. Reception was closed on both occasions we went to request something and all in all very poorly serviced. Not really much to say we liked here, the bed was reasonably comfortable although the pillows were like bricks, so all in all not a particularly enjoyable experience which was a shame as this marred our visit to Taupo and was the last stop on our holiday.