At check-in about 6:00 PM I was told that part of the hotel had a power outage so there was no wifi or TV, but that the power company was working on a blown transformer by the hotel and hoped to have power back by 8:30 PM. I had to walk up 4 flights to my room, with the manager helpfully carrying my suitcase. I had no key to my room because the key card system wasn't working. I didn't realize the heat was also out, and at one point when the thermostat came on briefly it was at 66. I went to sleep with my clothes and lightweight jacket on due to the cold, and woke up to no lights at all, including in the bathroom, hallway and 4 flights of stairs I walked down with my suitcase at 7:00 AM. I understand that this was beyond the Hampton's control. But having no heat when the outside temperature got down to 42, no power, no lighting and a young mane who said "I guess I am" when I asked who was covering the front desk to check me out and then couldn't find my name on a written list of the relatively few guests combined to make this a terrible stay. I have not heard whether I will be charged the full price, but feel the ethical decision would be to refund my entire cost.