Bakour Punta Cana Suites

5.0 star property
Luxury hotel with 3 restaurants, near Cabeza de Toro Beach

Choose dates to view prices

Photo gallery for Bakour Punta Cana Suites

Relax by the clear pool surrounded by palm trees and lounge chairs.
Relax in a tranquil oceanfront setting with unobstructed views of the sea and lush green surroundings.
Enjoy a refreshing drink at the bar, surrounded by fresh fruits and a beautiful view.
Relax by the central pool surrounded by palm trees and sun loungers, with easy access to the beach and marina.
Relax in our spacious lobby with a seating area, reception desk, and lush greenery.
When you stay at Bakour Punta Cana Suites, you'll be within a 10-minute drive of Downtown Punta Cana and Cabeza de Toro Beach. After splashing around at one of the 2 outdoor pools, you can visit one of the 3 restaurants for a bite to eat, or unwind with a drink at one of the 2 bars/lounges. This luxurious hotel is also within a short drive of Cocotal Golf and Country Club and Iberostar Golf Course.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Free breakfast
  • Pool
  • Gym
  • 24/7 front desk
  • Non-smoking

Main amenities (10)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • 24-hour fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Self-serve laundry
  • Concierge services

Feel at home (6)

  • Free cribs/infant beds
  • 2 bedrooms
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar (stocked, free items)
$131 nightly
The total price is $155
Aug 8 - Aug 9
Total includes taxes and fees

Room options

Available filters for rooms
Showing 31 of 31 rooms

Suite Familiar (2 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Junior Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite Deluxe Familiar (2 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
3 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 3 bedrooms
  • Sleeps 4
  • 4 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Junior Suite (3 adultos)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
3 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 3 bedrooms
  • Sleeps 5
  • 4 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Junior Suite (Uso Individual)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

Deluxe Suite

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Deluxe Suite (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
3 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 3 bedrooms
  • Sleeps 3
  • 4 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Deluxe Suite (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Suite Deluxe Familiar (4 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Suite (Uso Individual)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Suite Familiar (3 adultos 2 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Deluxe Familiar (2 adultos 3 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (3 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Deluxe Familiar (3 adultos 2 niños)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (2 adultos 2 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (4 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Deluxe Familiar (3 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Junior Suite (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite Deluxe Familiar (4 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (4 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Deluxe Familiar (5 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (2 adultos 3 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (5 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Deluxe Familiar (2 adultos 2 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Deluxe Familiar (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Map
Carretera Cabeza de Toro, Punta Cana, 23000

What's nearby

  • Coco Bongo Punta Cana - 5 min drive - 4.3 km
  • Catalonia Caribe Golf Club - 5 min drive - 3.6 km
  • Downtown Punta Cana - 5 min drive - 4.6 km
  • Cabeza de Toro Beach - 6 min drive - 4.5 km
  • Bavaro Beach - 16 min drive - 11.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 15 min drive

Restaurants

  • ‪The Cut - ‬3 min drive
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬4 min drive
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬7 min drive

About this property

Bakour Punta Cana Suites

When you stay at Bakour Punta Cana Suites, you'll be within a 10-minute drive of Downtown Punta Cana and Cabeza de Toro Beach. After splashing around at one of the 2 outdoor pools, you can visit one of the 3 restaurants for a bite to eat, or unwind with a drink at one of the 2 bars/lounges. This luxurious hotel is also within a short drive of Cocotal Golf and Country Club and Iberostar Golf Course.

All inclusive

All-inclusive room rates at Bakour Punta Cana Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 73 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free breakfast each morning 7:00 AM–7:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities

Facilities

  • 24-hour fitness center
  • 2 outdoor pools

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Front entrance ramp
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • 2 bedrooms
  • Hypo-allergenic bedding
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Late check-in between midnight and 2:00 AM can be arranged for an extra charge of USD 50

Policies

This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Bakour Punta Cana Suites Hotel
Bakour Punta Cana Suites Punta Cana
Bakour Punta Cana Suites Hotel Punta Cana

Frequently asked questions

Is there a pool at Bakour Punta Cana Suites?

Yes, there are 2 outdoor pools.

Are pets allowed at Bakour Punta Cana Suites?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Bakour Punta Cana Suites?

Yes, there's free self parking.

What are the check-in and check-out times at Bakour Punta Cana Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Bakour Punta Cana Suites?

No, this hotel doesn't have a casino, but Casino Avalon Princess (13-min drive) is nearby.

What is there to do at Bakour Punta Cana Suites and nearby?

Bakour Punta Cana Suites has 2 outdoor pools and 2 bars, as well as a 24-hour fitness center.

Are there restaurants at or near Bakour Punta Cana Suites?

Yes, there are 3 onsite restaurants.

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Bakour Punta Cana Suites Reviews

Reviews

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Very private and secure nice amenities
Sandy, 1-night trip

10/10 Excellent

Quiet place, friendly staff, good food ..
shida, 5-night trip

8/10 Good

Good, just because of the beach ..
Julio, 7-night trip

10/10 Excellent

Beautiful resort , peaceful and wonderful staff my our Birthday a day to remember.
Wayne, 5-night trip

10/10 Excellent

Property is great!. The servers, The coffee maker guy, ppl at the front desk (Juan Carlos), bartenders. Everyone here cares b the guests. Best hotel everrrr at Punta Cana!. Will miss u all, thank you. Gracias a todos, la pasamos de 10, mejor hotel, 5 stars, Ms Lopez and Family❤️🥰, god bless u all!
Maria, 5-night trip

4/10 Poor

A/C in the rooms not effective. Food and Liquor Choice of Variety very limited. Other than the pool not other facilities for activates. No working phone to the reception, poor wifi, limited food menu and Varity, feels repeating the same thing over and over. Staffs are very good, big rooms, no idea why a full kitchen for a all inclusive resort.
Nebin, 5-night trip

6/10 Okay

It was average
Deon, 1-night trip

10/10 Excellent

The best place in punta cana.

One of the best places in punta cana. The service was great the staff was great the food was great e everything was great.
Alfredo, 3-night trip

8/10 Good

Need more of a night life
marguita, 6-night trip

10/10 Excellent

This was my first time out of the country and staying here made my birthday great. They are so welcoming and and had great hospitality. I know the resort was new but I’m glad I have it a chance. It was everything I imagined it to be.
Aareanna T, 3-night trip

2/10 Terrible

Not a 5 star resort, no entertainment and be prepared to eat only at the small buffet
Shenika, 7-night trip

10/10 Excellent

Everythins was perfect
Daylin Santos, 5-night trip

10/10 Excellent

First time staying at this resort, had a great time. Staff are all friendly and helpful. Room had an issue with the shower draining. For only having 1 buffet, the food was great! They change up the menu every night so we had something different every time we ate which was very nice. The private beach is amazing, pool is very clean. Only thing we had issues with was the gym, equipment can use upgrading.
Benedict, 6-night trip

10/10 Excellent

Our flight was significantly delayed and then cancelled. We booked Bakour late in the day as an affordable option to spend the extra night while we waited for the new flight we booked the next day. After a very long day we finally made it to the hotel, and what a welcome surprise. Nairoby and Willy at the front desk were so kind and helpful. Having only booked about an hour before arriving there was some question about our reservation, but it was quickly resolved. Expedia’s listing wasn’t completely accurate (about breakfast being included) but Willy and Nairoby helped us modify our reservation so we didn’t have to worry about meals for our family. I didn’t get the Bellman’s name but he was also so lovely and helped us make sure we had linens for the sofa bed for our young child. After a week at a different large all-inclusive property, Bakour has been a delightful respite. What a gem hidden in Punta Cana. Sadly we only have one night here, but I strongly recommend you look into this hotel for your trip! The buffet is small but the service was stellar. The rooms are sleek and clean. We didn’t get a chance to try the bar, but it looked like a good time. Housekeeping was so gracious to help us get the sofa bed made up at a late hour.
Gregory, 1-night trip

10/10 Excellent

This is a real gem of a hotel. From checking in to leaving, everything was great. We were upgraded to a deluxe suite, a wonderful room. The living and sleeping areas were clean and spacious, with a bathroom featuring a drench shower and two basins. An outdoor jacuzzi with a view of the hotel grounds completed the room. The food options were fresh (lots of salad, fresh fruit and vegetables and good quality meats), varied and plentiful, with food cooked to order if required. The pools were clean and safe with plenty of space around them to sit and enjoy the sun. There was a small beach area (where yoga classes, etc, were held) at the end of the swimming pool area. In addition to the main food area, we ate at one of the hotel’s restaurants (booking required), and the food there was excellent. The main reason for my score was the staff. Without exception, they were happy, helpful, cheerful people who gave the appearance of enjoying their work immensely. Particular mention must go to Alcides and Joan, who manned the bar; Milly and Joan, who served us in the main restaurant; and Annalina and Laudis, who managed the seating at the main restaurant. A very special mention must go to Kimberly at the front desk. She was so helpful, polite and friendly and made sure our stay was the best. Having travelled the world and stayed in countless hotels on business, she was one of the most impressive members of staff that I have ever met.
Andrew, 3-night trip

6/10 Okay

Staff was great . Rooms were nice and clean. Buffet food was ok not a 5 star options. Biggest issue in the resort are the flies everywhere in the buffet area... not healthy at all.... and seem no one care about it . Food flying around the food not a 5 star rating . 1 star at best ..overall if your looking to relax and stay in the resort this is the place.
Ever, 6-night trip

2/10 Terrible

nothing like the pictures. there’s ongoing constructions which is really loud during the day and you only have access to the buffet. there is no 24/7 room service they lied
Laurin, 5-night trip

6/10 Okay

Poor repair bathroom shower did not work even after sham repairs and the repair guy never came back for 3 days until I checked out, never offered another room
Fidel, 4-night trip

6/10 Okay

Really expensive rate for a poor quality hotel. Staff was really, really nice, but no si-do in the rooms, telephone lines are not connected either. Water cuts are no hot water episodes. Lot of had works during the day outside. Was not easy to chill by the pool when workers are site, working and yelling. Restaurant was good and restaurant’s staff was super nice.
Eric, 6-night trip

2/10 Terrible

Please send full refund. No running water left after the first day
David, 5-night trip

2/10 Terrible

This property was not ready to open for recent closure and renovations. Most days no hot water, 1 day there was NO running water. Very limited food and NOT all inclusive as they advertise. Front desk staff very rude and unaccommodating to their lack of water, hot water, food, services. Very little Wi-Fi, only worked in select areas of the small resort. Rooms were clean but many features not working or broken. Food service staff was the only positive, they were at least friendly and tried to accommodate.
Andrea, 5-night trip

8/10 Good

INTERESTING.....

The staff, facility and experience was wonderful. There was some issues with the room which took two days to fix but they were fixed. The hotel website boast of a disco, gym, night entertainment and daily activities. NONE OF WHICH ARE TRUE. Though the main building is beautiful and the staff can offer connections/ contacts for where to find entertainment, the hotel is currently under construction. Also, your sharing the space with local tenants who live or reserved a bnb. There are two restaurants on site. The Japanese one is NOT apart of the inclusive experience. The other serves B-L-D at specified times and closes at 10pm for the day. You can get food from a bar by the pool until 11pm. There are PLENTY of activities to do AT A COST. Overall, the Bakour was nice. Can't wait to see it once it's complete.
Athena, 4-night trip

6/10 Okay

The staff and property was nice itself except being that the property is new, not alot of amenities were not working. I stood for four nights, it was suppose to be a suite with a jacuzzi and a balcony. Unfortunately we got to the room and did not receive the room we booked. We spoke with the front desk and a few hours later got our suite with our balcony and jacuzzi. The manager did let us know that this room has some complications to it, as in our shower drain did not work so our whole bathroom was flooded.. Also our jacuzzi did not fill up for our first two nights and also had to let us shower in another room so it was a huge inconvenience! Now I would say, the last two nights were better, our shower drain was working pretty good. Now as for the jacuzzi, it was freezing and once we turned on the jets it was very soapy and started to over fill so much that the water and foam was spilling off the balcony and we were slipping around to turn it off. Apparently we’re being refunded for just one night but no update has been communicated.
Nicole, 4-night trip

10/10 Excellent

We had a wonderful 7 day stay at Bakour. This was our 2nd visit to this resort but first under the new management of Bakour. The resort is so quiet and peaceful. Our stay was incredibly relaxing. The pool area is gorgeous. It offers plenty of chairs and some poolside cabanas. There is a bar at each end of the pool for drinks. The Oceanside bar has snacks and drinks. The waitress at that bar was fantastic. She is so friendly and attentive. The beach is fantastic and very clean. Plenty of beach chairs and cabanas on the beach. There are a few vendors on the beach. They are very respectful. We enjoyed dinner at the Japanese restaurant one night. It currently isn’t part of the AI plan but we’re told that will change soon. It was an incredibly affordable meal. We had 2 appetizers and 2 entrees for $40. The food there was delicious. Carlos is a super friendly and attentive server there and also bartender during the day. Thanks, Carlos! The buffet was kind of hit or miss. Honestly, this has been my experience at other resorts too. I don’t expect much from the buffets. They do have an omelette station in the mornings, fresh fruit, and great coffee. The staff are amazing! I wish I’d caught everyone’s names. Kayla, Roberto, maria, Jovany, Tomas, “Land Rover”, Carlos. Everyone is so attentive and kind. We will definitely be back.
SARA, 7-night trip

2/10 Terrible

This hotel just opened the last few months, we could not find any reviews and took a chance since it was supposedly a 5 star. We went with an open mind. I would have been happy with the basics. There is only one restaurant that was part of the all inclusive and it was not very good. I would have been ok with it if everything else that happened, didn't happen. There is a Japanese restaurant on the resort but it is not included. The staff are rude and not trained in hospitality at all. The first night, there was music coming from somewhere in the neighborhood- so loud, unbelievable , until well into the night. We woke up in the morning and there was no running water, no flushing toilet, can not wash your hands. The manager was of zero help. We were only there for an extended weekend, and the manager told us that the water may be shut off in the hotel for the entire time. He was not offering anything, not a thing to compensate. We went back to our room, and the staff thought it would be funny to cancel our room cards. We had to find the maid to let us in, and we decided that we could not stay there another minute. We booked elsewhere, and called a taxi. It cost us a small fortune to book another place , but we felt that it was impossible to spend another minute in a hostile location, with no support and no sanitation.
Sneza, 5-night trip