6/10 Good
May 14, 2025
Wants to be 5 star, but not quite there.
This place WANTS to be a five star hotel, but it’s not there yet. The location is unique…there aren’t many ocean front higher end hotels in this part of Mexico. And this one takes dogs, the reason we chose it.
BUT, the service is spotty. Internet was down the first day despite promising high speed in the rooms (I work remotely). The next morning they didn’t have milk or sugar for coffee and then they only had half the limited food menu because of “shortages.” So for dinner - we don’t have half of these things and the menu was already pretty limited. Could be ok but not at a resort where your only real choice to eat without a car is at the resort.
Power was spotty..not their fault, but a reality. AC was weak to say the least. Maybe not an issue in the rainy season, but critical in May when it’s HOT.
Service is …weird. They put down the umbrellas at the pool at 6 pm. Regardless. If you are sitting under an umbrella (and it’s still HOT here), they don’t say anything. They just put your umbrella down above you.
Pool towels come out..when they come out. Sometimes it’s at 8 am, sometimes it’s 9:15 am. Not helpful for anyone who wants to do a morning swim to break the heat (it’s HOT in May).
The last day when we had to check out, the hotel ran out of water. The cistern was empty. So no shower. Hotel’s attitude was “sorry.” That’s it.
So, unreliable power and internet, spotty access to food and then no water with a shrug. Wants to be 5 star, but needs to fix basics.
Kim
Kim, 6-night trip