4/10 Fair
Feb 4, 2025
Bait and switch
I purposfully booked a superior pool view with king bed because that is what i want. On arrival they tried to pawn off their "vip" room on is which had no pool view and two queen beds with no tv in the bedroom.
I said that is not what i booked and i wanted what i paid for. The owner Jose came and said he gave it to another visitor. The room he gave us that had a pool view had 2 queen beds and the decor was downright ugly. Not like the room i booked. I asked for some kind of compensation and he avoided me for the rest of our trip.
The matress hurt both of our backs. Was not comfortable.
I will give credit where it is due...the place is super clean. Our room was inspected by staff before we left.
Verified traveler
3-night trip
Verified Hotels.com guest review