2/10 Poor
Feb 9, 2025
My vehicle was towed without warning, resulting in significant unexpected expenses including:
$284 in towing fees
Additional Uber transportation costs
Potential vehicle damage from the towing process
What makes this situation particularly frustrating is that it could have been entirely prevented with clear parking instructions or a simple warning system. While I understand the need to manage parking, immediately towing guests' vehicles without prior notice seems unnecessarily harsh and does not reflect the level of service one expects from a hospitality business.
I would strongly recommend implementing a warning system, such as placing notification stickers on vehicles that are improperly parked. This would allow guests to correct their parking situation before facing such severe consequences. Such a policy would better serve both your business and your guests.
Unfortunately, this experience has significantly impacted on my overall stay and makes it impossible for me to recommend your property to others.
Marsha
Marsha, 7-night trip
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