We recently stayed at this establishment and, unfortunately, we are left with a very mixed impression. From the moment we arrived, we felt a heavy, unwelcoming atmosphere. A group of four staff members regularly sat around a table near the entrance, and made no effort to hide their behavior — every time we passed by, the two seated with their backs to us would turn around simultaneously, accompanied by whispering and persistent staring. This kind of conduct is both inappropriate and unsettling in a place meant to offer relaxation and hospitality.
Throughout our stay, we received no greetings or signs of courtesy from the staff — except, ironically, on the morning of our departure, when one of them finally spoke to me, not to say hello, but to curtly remind me that it was our last day, just as I was heading to the pool at 10:00 AM (despite check-out being at 11:30 AM).
In terms of organization, we were surprised to be given only one room key for two people, which made it difficult to manage our activities independently. After requesting a second key, it was handed to us without any explanation or comment. It was only on the third day — when we mentioned at the front desk that our room still hadn’t been cleaned in the morning — that we received a message blaming us for “monopolizing both keys.” This was the first time we were told that the hotel only had two keys per room: one for the guests and one for housekeeping.
In conclusion unwelcoming staff, poor service, unpleasant
