2/10 Poor
Feb 9, 2025
Worst horrible stay ever
Absolutely horrible. Do not stay here. The customer service was beyond horrible. The front desk lady barely spoke English. She could not handle the check in process or issues that people brought to her. I watched as one elderly man stood there at least 37 minutes and she argued with him, there were 8 people behind him. Food was not that great. Shuttles are not that fast, we waited at the airport for 35 minutes. When we were ready to leave, we waited for about an hour for a shuttle. The little store was out of ice cream, never restocked. There was unwrapped chocolate bars laying on the counter. Our shower curtain was completely ripped. Water sprayed out of the tub to the floor. A huge pink ink mark was on the carpet in the entryway of our door. The plug ins by the bed were broken. The TV went off 4 times while we were watching it on Saturday night, we finally gave up.
Annette
Annette, 2-night trip
Verified Hotels.com guest review