No information was provided about late check in. When we arrived, the door was locked, and we were left standing outside in the heat. We eventually got help from other hotel guests to get inside. When we finally received our room, the air conditioning didn’t work, and the circuit breaker kept tripping. The window faced an elevator shaft, so there was no access to fresh air, and it was 39°C in Athens.
It was impossible to get in touch with the hotel. No one responded to phone calls or messages, and I still haven’t received any reply to my inquiries.
Hotels.com tried to contact the hotel on my behalf, but they refused to offer any compensation. We ended up sleeping with wet towels just to be able to stay in the room.
Completely absent customer service and no willingness to resolve the situation.