We checked into the room the first red flag was at the attendance, said my room number out loud along other people which is a privacy violation. We got to the room and immediately were hit with a stench of water, rot, and paint. The bathroom was unclean the bedding had marks spots and bugs. The sham around the bed skirt was dirty. The room had not been cleaned. There was dust , crumbs , smudges -it was filthy and smelled like mold it was not able to occupy. I went down to the desk. I informed them of the conditions , they did not offer another room, I asked Alexa the desk clerk politely for a refund as we would not be staying due to the room she declined told me to call back the next day after she spoke with her manager and told me today, they would not be refunding me