In the heart of Boston, citizenM Boston Back Bay offers a vibrant retreat with a 24-hour gym and restaurant. Unwind in the bar, stay connected with WiFi, or enjoy coffee and tea in the lobby; this hotel near Harvard University also features express check-in/check-out and smoke-free premises.
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
Bar
24/7 front desk
Gym
Non-smoking
Air conditioning
Main amenities (12)
Housekeeping (on request)
Restaurant and bar/lounge
Breakfast available
24-hour fitness center
Coffee shop/cafe
24-hour front desk
Coffee/tea in a common area
Communal living room
Microwave in a common area
Water dispenser
Multilingual staff
Luggage storage
Feel at home (6)
Children stay free
Refrigerator
Private bathroom
Premium TV channels
Elevator
In-room climate control (air conditioning)
$174 nightly
The total price is $203
$203 total
Jul 27 - Jul 28
Total includes taxes and fees
Why we love this property
Dining delights galore
The hotel offers international cuisine at its restaurant and bar. A cafe provides more options. Vegetarians have dedicated dining choices.
Dreamy sleep experience
Premium bedding and pillowtop mattresses promise sublime slumber. Hydromassage showerheads transform daily routines into spa-like indulgences.
Boston, MA (BNH-Boston Harbor Seaplane Base) - 18 min drive
Logan International Airport (BOS) - 20 min drive
Norwood, MA (OWD-Norwood Memorial) - 31 min drive
Bedford, MA (BED-Laurence G. Hanscom Field) - 32 min drive
Beverly, MA (BVY-Beverly Municipal) - 39 min drive
Lawrence, MA (LWM-Lawrence Municipal) - 40 min drive
Boston Yawkey Station - 14 min walk
Back Bay Station - 17 min walk
Boston Ruggles Station - 20 min walk
Hynes Convention Center Station - 1 min walk
Kenmore Station - 8 min walk
Symphony Station - 9 min walk
Restaurants
Bukowski Tavern - 4 min walk
Wendy's - 4 min walk
Starbucks - 2 min walk
Tatte - 4 min walk
The Bebop - 4 min walk
About this property
citizenM Boston Back Bay
CitizenM Boston Back Bay puts you in a great location, within just a 10-minute walk of Newbury Street and Northeastern University. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at canteenM, which serves international cuisine. Also, Fenway Park and Copley Square are within a 15-minute walk. The property is just a short walk to public transportation: Hynes Convention Center Station is steps away and Kenmore Station is 8 minutes.
Languages
English
At a glance
DONE
Hotel size
399 rooms
Arranged over 14 floors
DONE
Arriving/Leaving
Check-in time starts at 2:00 PM
Express check-in/out available
Minimum check-in age: 18
Check-out time is 11:00 AM
Late check-out subject to availability
DONE
Special check-in instructions
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
No onsite parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Shared microwave
Water dispenser
Traveling with children
Children stay free (see details)
Working away
Coworking spaces
Services
24-hour front desk
Luggage storage
Multilingual staff
Facilities
1 building/tower
Television in common areas
Communal living room
24-hour fitness center
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Phone
Food and drink
Refrigerator
More
Housekeeping (on request)
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Special features
Dining
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 20 per person
Late check-out can be arranged for an extra charge of USD 69 (subject to availability)
Policies
Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston
Frequently asked questions
Does citizenM Boston Back Bay offer free cancellation for a full refund?
Yes, citizenM Boston Back Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at citizenM Boston Back Bay?
Sorry, pets aren't allowed.
Is parking offered on site at citizenM Boston Back Bay?
Sorry, there's no onsite parking at citizenM Boston Back Bay.
What are the check-in and check-out times at citizenM Boston Back Bay?
You can check in starting at 2:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out are available.
Is there an onsite casino at citizenM Boston Back Bay?
No, this hotel doesn't have a casino, but Encore Boston Harbor (9-min drive) is nearby.
What is there to do at citizenM Boston Back Bay and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near citizenM Boston Back Bay?
Yes, canteenM offers international cuisine.
What's the area around citizenM Boston Back Bay like?
CitizenM Boston Back Bay is a short 1-minute walk from Hynes Convention Center Station and 10 minutes' walk from Northeastern University.
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citizenM Boston Back Bay Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Jun 28, 2025
Location was great!
Hope
Hope, 1-night trip
10/10 Exceptional
Jul 2, 2025
Great location.
Robert
Robert, 3-night trip
10/10 Exceptional
Jun 30, 2025
Great place in back bay
Great room, excellent staff, atmosphere, and location
Nathaniel
Nathaniel, 3-night trip
10/10 Exceptional
Jul 13, 2025
Close to Fenway Park for Red Sox games.
The room was super nice, walking distance to Fenway Park. It was very clean and the staff were all friendly. I would stay there again for sure.
Richard
Richard, 1-night trip
10/10 Exceptional
Jun 10, 2025
Easy check in, clean, and great location. I'd stay there again.
Michael
Michael, 1-night trip
10/10 Exceptional
Jul 3, 2025
Will Stay Here Again
Fantastic staff and location. We will definitely be back.
Kevin
Kevin, 2-night trip
10/10 Exceptional
Jun 4, 2025
The location is fantastic.
Tian
Tian, 3-night trip
10/10 Exceptional
Jun 3, 2025
Very safe location, beautiful view, very clean room, an excellent place to stay
Jie
Jie, 2-night trip
10/10 Exceptional
Jun 26, 2025
Very good hotel, with a great vibe. Excellent location on Newbury. Room small but bed super comfortable
Kevin
Kevin, 7-night trip
8/10 Very good
Jul 10, 2025
Good location. Cool European concept hotel. Good food and drink options. Would stay again. No onsite parking.
Michelle
Michelle, 2-night trip
6/10 Good
Jun 21, 2025
Tiny rooms for an extended stay. Very clean and staff very helpful
Ronald
Ronald, 5-night trip
10/10 Exceptional
Jun 25, 2025
Really wonderful hotel. Small but very well designed rooms. Great open shared space. Very very nice and enjoyable folks working here.
Verified traveler
3-night trip
10/10 Exceptional
Jul 9, 2025
Statues for red Sox game and hotel is 10 min easy walk to Fenway. The rooms are small but over modern and all you need to explore
John
John, 1-night trip
10/10 Exceptional
Jun 19, 2025
Cool Spot
Great location, professional stafg and relaxing work space.
Jay
Jay, 1-night trip
10/10 Exceptional
May 31, 2025
Very nice, trendy and high tech hotel. The rooms were very nice, staff was friendly and location was ideal for the Fenway park area
Brandon
Brandon, 2-night trip
8/10 Very good
Jul 7, 2025
Great Place, but Small rooms
The place is brand new, and beautiful, very young vibe. Great location right at the beginning of Newbury Street. But the room is the smallest I've ever stayed out ( I travel all over the world from Alaska to Puerto Williams).
Joseph
Joseph, 1-night trip
10/10 Exceptional
Jun 27, 2025
Clean and comfortable room with a beautiful view
Clean and comfortable room with a beautiful view. I regret that I stayed only one night. I would definitely stay at CitizenM Hotel again in the future!
Verified traveler
1-night trip
10/10 Exceptional
May 31, 2025
What a great hotel! Everything you need and a stylish, fun, friendly city vibe.
Rekha
Rekha, 2-night trip
10/10 Exceptional
Jul 9, 2025
Great Location
Great location. You can walk to Backbay and also to Fenway. Room was very clean and modern. Yes room was on the smaller side, but it was a great deal considering the location. Plus we were out exploring so it didn't matter. The view was also great. Would definitely stay there again! Loved the big comfortable bed.
Casey
Casey, 4-night trip
10/10 Exceptional
May 10, 2025
Great stay
It was a great stay. Staff was very friendly and helpful. Great location and very happy to habe stayed here for a fenway game
John
John, 1-night trip
10/10 Exceptional
May 7, 2025
Fantastic hotel
Fantastic hotel for my 4 night business trip!
Dr. Lauren
Dr. Lauren, 4-night trip
10/10 Exceptional
Jun 17, 2025
Very nice, clean, and modern. We needed a little more room but hotel was lively and fun.
Verified traveler
3-night trip
10/10 Exceptional
Apr 14, 2025
Great hotel
Hayley
Hayley, 3-night trip
10/10 Exceptional
Jul 4, 2025
We had never stayed at a CitizenM hotel before but definitely will again. Very cozy, very clean, very very comfortable. Very impressed with the innovations - less work all the way around but no cut back on comfort and cleanliness.
Verified traveler
2-night trip
8/10 Very good
Jul 6, 2025
Great location, but probably wouldn't stay again
Great location. Clean and new. However the room is super small and the bedding was subpar. If you are just here to sleep works fine but if you need a hangout spot, not ideal.