I contacted the property many times trying to arrange for something special for my twin sons' birthday. I finally received a message back that they would make sure to do something.I bid to upgrade my room to ocean front, and won. When we arrived at the hotel, we were early to check in so we had to wait. No one offered to take our luggage. I sat with our luggage while my family swam. When going to see if the room is ready, the front desk explained that there was a mix up in the costs and that I owed $700 more and that I couldn't have the upgraded room. The hotel was not sold out, and if the room was available, why couldn't they let that go? I paid the extra $700, how could I not, and went to the original room. When we arrived to the room the blinds in the bathroom were broken, so we couldn't shower or use the tub in private, and there were strange marks on the headboard.
Dinner at the hibachi grill was AMAZING. Miguel was a fantastic chef, and put on quite the show.The next day, I asked the front desk again if they could do something special for my boys and they said they would.During the buffet lunch, my son's pork had hair on it, and there was a stick in my food. We ordered room service via the app. The app said 20 minutes. After 90 minutes, I called to cancel because we were wiped and were falling asleep. 20 min later, asleep, the food showed. I asked again for something special for the birthday. My sons' never received ANYTHING special for their birthday.
