6/10 Good
Feb 8, 2025
Not thoroughly cleaned
I can't even begin with this. My family and I got a suite room (with husband and toddler) which comes with a pull out couch. My husband and child found a unbearable cr**k pipe. Which the front lady/manager said is I'm sorry, I'll get maintenance but she decided to come herself. And after she left I've found a vape pen under the bed... I'm so irritated. I have pictures. She offered to move rooms or leave hotel and will refund 1 night but where would we go when she said other hotels are worse so i wasnt trying to leave but apparently since I booked it online with hotels.com I cant get no refund,
so either move rooms, but who knows how that room is since this room wasn't thoroughly clean, or have cleaning people thoroughly clean again. Which we had
Verified traveler
2-night family trip
Verified Hotels.com guest review