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Lake Kivu Serena Hotel

4.0 star property
Escape to a tranquil oasis with breathtaking views and rejuvenate your senses in style.

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Photo gallery for Lake Kivu Serena Hotel

Sun-drenched poolside retreat with lush greenery and palm trees, perfect for relaxation. | Lake Kivu Serena Hotel
Indulge in a tropical feast at this exotic buffet, where vibrant dishes await your culinary adventure. | Lake Kivu Serena Hotel
Luxurious lobby with plush brown leather sofas, a chandelier, and a floral centerpiece on a polished marble table. | Lake Kivu Serena Hotel
Luxurious bedroom with a large bed, elegant furniture, and a view of the balcony. | Lake Kivu Serena Hotel
Luxurious hotel room with a balcony overlooking a pool, featuring a striped sofa, a wooden coffee table, and a side table with a lamp. | Lake Kivu Serena Hotel

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Spa
Main amenities
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Pool bar
  • 24-hour room service
  • Babysitting
  • 24-hour business center
  • Meeting rooms
  • Airport shuttle
  • Terrace
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The current price is $214
includes taxes & fees
$181 per night
Feb 20 - Feb 21

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Private bathroom
Bathrobes
Hair dryer
Free bottled water
Satellite channels
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room

Family Twin Room | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Family Twin Room

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Private bathroom
Bathrobes
Hair dryer
Free bottled water
Coffee/tea maker
  • 269 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Junior Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
  • 431 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Gorillas Lake Kivu Hotel

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
7.4 out of 10, Good, 38 reviews
The price is $90
includes taxes & fees
$75 per night
Feb 7 - Feb 8
Gorillas Lake Kivu Hotel
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About the neighborhood

Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • Gisenyi Beach - 1 min drive
  • Rwanda Tourism University College - 2 min drive
  • Université Libre de Kigali - 3 min drive
  • Nyamyumba Hot Springs - 6 min drive
  • Parc National des Virunga - 9 min drive

Getting around

  • Kigali (KGL-Kigali Intl.) - 63 miles/101.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Caritas Hotel - ‬3 min drive
  • ‪The New Tam Tam - ‬4 min walk
  • ‪Migano Cafe - ‬6 min walk
  • ‪Salt and Pepper Restaurant - ‬4 min drive

About this property

Lake Kivu Serena Hotel

Lake Kivu Serena Hotel is a great choice for your beach stay in Gisenyi. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness center. The Lake Restaurant serves British cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a terrace, and a garden.

Languages

English, French

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • On the beach

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Ziwani Cafe - This café serves light fare only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children between the ages of 4 and 12 costs USD 60

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards and cash.
Property Registration Number A505/06

Also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Does Lake Kivu Serena Hotel offer free cancellation for a full refund?

Yes, Lake Kivu Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Lake Kivu Serena Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Lake Kivu Serena Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Lake Kivu Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Lake Kivu Serena Hotel?

Yes, an airport shuttle is available. The charge is USD 120 per person one-way.

What are the check-in and check-out times at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-out is available.

What is there to do at Lake Kivu Serena Hotel and nearby?

Lake Kivu Serena Hotel has a spa and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Lake Kivu Serena Hotel?

Yes, The Lake Restaurant offers British cuisine.

Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Beauty meets fantastic service
Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
Calvin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful propertyz beautiful town
Martin, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I did NOT want to leave…. Thats all I’ll say.
Matthew, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Lovely hotel. Very relaxing and ina nice neighborhood.
Ryan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Timothy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Catriona, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

6/10 Good

Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
YOUKYOUNG, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Murithi, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Georgia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff are really good. They provide high level customer care.
3-night family trip
Verified Expedia guest review

8/10 Very Good

Would recommend
Adeola, 3-night trip with friends
Verified Expedia guest review

8/10 Very Good

Hotel is run down with most in-room amenities in bad shape. Food was decent
Michal, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was as expected from a 4 to 5 star hotel.
Rosemarie Jeanne, 4-night trip
Verified Expedia guest review

8/10 Very Good

Nice and comfortable
Aderemi, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexander, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were courteous, very solicitous, and helpful at every turn. Perched on the lake, the location of the property is superb.
1-night family trip
Verified Orbitz guest review

2/10 Poor

There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Raz, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style
2-night romance trip
Verified Expedia guest review

4/10 Fair

It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did
2-night trip
Verified Expedia guest review

6/10 Good

Place is ok stay overnight but nothing special. Location is nice.
1-night trip with friends
Verified Expedia guest review

4/10 Fair

serena
The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh
lionel, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cant wait to come back!
What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!
Jill, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review