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Encanto Riviera

2.5 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for Encanto Riviera

Relax by the serene pool surrounded by thatched-roof and modern buildings.
Enjoy the urban view from this balcony with a round table and two chairs.
Enjoy cooking in this kitchen with a granite countertop island, stainless steel appliances, and a view of the outdoors.
Enjoy meals in style with a beautifully set dining table, surrounded by comfortable seating and a lush green centerpiece.
Relax in this stylish living room with a comfortable sofa, a small table, and a unique wall art piece.
Nestled near Playa del Carmen Main Beach, Encanto Riviera offers a serene getaway with lush gardens and soothing spa services. Unwind by the outdoor pool or connect with free in-room WiFi while enjoying concierge services and beach towels.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Pool
  • Non-smoking
  • Laundry facilities
  • Air conditioning
  • Free parking

Main amenities (12)

  • Housekeeping once per stay
  • Near the beach
  • Outdoor pool
  • Beach towels
  • Spa services
  • Air conditioning
  • Garden
  • Front-desk safe
  • Water dispenser
  • Self-serve laundry
  • Concierge services
  • Barbecue grills

Feel at home (6)

  • 2 bedrooms
  • Kitchen
  • Separate dining area
  • Television
  • Garden
  • Laundry facilities

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Apartment

Deluxe Apartment | 2 bedrooms, in-room safe, individually decorated, individually furnished

Deluxe Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 1023 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 2 Bedrooms

Luxury Apartment, 2 Bedrooms | Dining room

Luxury Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 1346 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Map
Gonzalo Guerrero, Playa del Carmen, QROO, 77710

What's nearby

  • Central Square - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Tulum Intl. Airport (TQO) - 96 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km

Restaurants

  • ‪Logia Café - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Cafe Andrade - ‬2 min walk
  • ‪Kaxapa Factory - ‬2 min walk
  • ‪Las Quekas - ‬2 min walk

About this property

Encanto Riviera

Encanto Riviera offers a great location, putting you within just a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in the outdoor pool and indulge in massages. Also, Mamitas Beach and Playacar Beach are within a 15-minute walk.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 31 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Barbecue grills
  • Water dispenser

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Beach towels
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • An outdoor pool
  • Spa services

Accessibility

  • Smooth flooring in room

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • 2 bedrooms
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate dining area
  • Heated floor (bathroom)

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Printer

Food and drink

  • Full-sized refrigerator/freezer
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Rice cooker
  • Griddle
  • Toaster
  • Cookware, dishes, and utensils
  • Blender

More

  • Housekeeping (once per stay)
  • In-room safe
  • Cleaning supplies

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Renovations and closures

This property is closed from January 29 2026 to February 28 2026 (dates subject to change).

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Encanto Riviera Hotel
Encanto Riviera Playa del Carmen
Encanto Riviera Hotel Playa del Carmen

Frequently asked questions

Is Encanto Riviera currently open?

This property is closed from January 29 2026 to February 28 2026 (dates subject to change).

Does Encanto Riviera offer free cancellation for a full refund?

Yes, Encanto Riviera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Encanto Riviera?

Yes, there's an outdoor pool.

Are pets allowed at Encanto Riviera?

Sorry, pets aren't allowed.

Is parking offered on site at Encanto Riviera?

Yes, there's free self parking.

What are the check-in and check-out times at Encanto Riviera?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Encanto Riviera?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min walk) is nearby.

What is there to do at Encanto Riviera and nearby?

Encanto Riviera has an outdoor pool and spa services, as well as a garden.

Does Encanto Riviera have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a blender, a coffee maker, and a toaster.

Does Encanto Riviera have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Encanto Riviera like?

Encanto Riviera is a short 8-minute walk from Playa del Carmen Main Beach and 5 minutes' walk from Quinta Avenida.

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Encanto Riviera Reviews

Reviews

7.2

Good

7.2/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs!
1-night trip

8/10

The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days.
7-night trip

2/10

I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care.
It’s a pretty junkie place.
1-night trip

6/10

When we first got there the condo had a funky smell. The bed sheets were not changed before getting there, and there was dirt on them. Also the internet was not working, and the tv was not functioning. There is no provided blankets only sheets. Everything else was fine and had a good time.
5-night trip

6/10

The rooms are nice and comfortable. The location is great in the heart of downtown near grocery stores. I have stayed here before and liked it. However, they are understaffed and it is beginning to show! The pool was dirty and full of algae when I arrived. They attempted to clean it, but did not stay on top of it or the filter didn't work. It was dirty for most of the week that I was there, and I did not get in. The internet dropped sporadically. The cleaning service was very slow to respond. It's a great building, but can use a facelift throughout.
8-night trip

6/10

3-night trip

10/10

1-night trip

6/10

La propiedad está bien, pero yo renté la habitación para venir a descansar y el acceso de la alberca estuvo el domingo cerrado por otros propietarios que están haciendo uso del área y pusieron una cadena y un candado, sin permitir el acceso a nadie más. En recepción nadie te sabe decir porque, pero simplemente no pudimos hacer uso del área común.
1-night trip

2/10

We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :(
5-night trip

10/10

2-night trip

10/10

El personal muy amable y accesible el lugar muy bien ubicado y amplio
3-night trip

10/10

7-night trip

2/10

7-night trip

10/10

3-night trip