Alex was great at the front desk, but unfortunately, our stay was a nightmare. From the elevator that felt more like a haunted house ride, to the toilet that kept overflowing, to the microwave that didn’t heat our food—there was one issue after another. We reported everything, and maintenance came out twice, but nothing was properly fixed. Eventually, we had to cut our stay short. To top it off, when we were checking out, the same elevator we had complained about (which the night shift front desk claimed was perfectly fine and up to date with protocol) was *still* out of order the next day. Honestly, it was just ridiculous. I'm thankful for Alex being so accommodating, but the overall experience was horrific."