What I wish I knew before booking this property.
The property is great for the experience of having a hut overlooking the sea. It's peaceful and quiet.
But note, this place is in serious need of renovation. In my room, the electrics were faulty, bed net bent, light switches not attached to walls properly, pedal bin broken with no lid. I had no bulb in my bathroom for 2 of my 4 nights (more on that later).
These things were are all manageable, however, when you consider the amount you are paying for the room, I expected better.
I was also surprised that there were no toiletries, just shower gel and hand soap.
Everything had to be paid for. There was no complimentary water either. You even had to pay for water at the inclusive breakfast.
The customer service was very poor. Again disappointing given this was the most expensive place during my travels around Santa Marta.
I informed the hotel immediately ref no lights in the bathroom, yet it was not fixed for 2 of my 4 nights. I understand things happen and I managed, but what irked me was that there was no apology or acknowledgement of the inconvenience this caused (note layout & where bathroom is).
The attitude was one of 'tough luck'. This was the same attitude I encountered when my taxi driver and I waited nearly 1 hour to pay because their WiFi was so bad that I couldn't make card payment on check out. Again no apologies for the inconvenience especially to my taxi driver.
Disappointing.