On the positive side:
1. Friendly and helpful staff
2. Very convenient location that is not far from the airport and the Grand Ole Opry. It is also on a bus line that runs frequently to the downtown area. Bus fare is quite reasonable: $2 for adults and $1 for seniors.
On the negative side:
Our first room was a mess, with 3 dead roaches, no means to hang clothes, limited space for folded clothes, and it looked nothing like the rooms shown on Hotels.com. After complaining to the office, we were assigned a different room. It was better, but not as represented on Hotels.com.
1. The head part of the mattress declined about 10 inches; so when getting into bed, your head tilted down and back. Hardly comfortable.
2. The shower floor was tiled in stones, which was very uncomfortabe. One felt like you were walking on a stony beach.
3. We were told they were in the process of renevation.