6/10 Good
Feb 5, 2025
meh.
So the location is great and the staff is incredibly kind, with that said my experience was not great. The room really didn't look like the picture, maybe because of what I booked or maybe because I had pets. It was so hot and humid in the room and the AC unit was so so loud. We were right next to the pool door as well as another door used by housekeeping, so it was just noisy with doors slamming often and carts rolling by the room early in the morning and late at night.
As directed, I texted and asked for my room to be cleaned, was told the room had been completed, and arrived back to a room that had not been swept, the bed had not been made, no surfaces wiped-only the trash was taken and fresh towels were left. When asked what happened I was informed they have two different services, basically a full clean and a bare minimum which seems to be the default unless by some magic you know to ask for a "full clean" when you ask for your room to be cleaned. There is no signage-no one texted back asking which service I wanted nothing. I swept my room myself, changed all my sheets etc. They refunded my pet fee which was nice but ultimately it just was not a great experience.
reyna
reyna, 3-night trip
Verified Hotels.com guest review
