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Sandals Negril - ALL INCLUSIVE Couples Only

4.5 star property
Adults-only beachfront property with spa, near Seven Mile Beach

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Photo gallery for Sandals Negril - ALL INCLUSIVE Couples Only

4 outdoor pools, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar
Exterior
Longshore Beachfront Two-Story, One Bedroom Butler Villa Suite w/ Tranquility Soaking Tub | View from room
Couples treatment rooms, hot tub, Turkish bath, body treatments
Experience an all-inclusive getaway at Hedonism II, nestled near the famous Seven Mile Beach. Unwind with a private beach, beachfront dining and cabanas while enjoying international cuisine at one of the 7 on-site restaurants. Stay connected with free in-room WiFi and treat yourself to aromatherapy or fitness classes.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Non-smoking
  • Free breakfast
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free airport shuttle
  • 4 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach cabanas

Feel at home (6)

  • Refrigerator
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Room options

View all photos for Bamboo Grove One-Bedroom Skypool Butler Suite w/ Roof Terrace

Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar

Bamboo Grove One-Bedroom Skypool Butler Suite w/ Roof Terrace

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Ceiling fan
Pillowtop bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Bamboo Grove One-Bedroom Skypool Butler Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar

Bamboo Grove One-Bedroom Skypool Butler Suite

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Ceiling fan
Pillowtop bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Longshore Beachfront Walkout Grande Luxe Club Level Room w/ Patio Tranquility Soaking Tub

Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar

Longshore Beachfront Walkout Grande Luxe Club Level Room w/ Patio Tranquility Soaking Tub

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • 420 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Longshore Beachfront Grande Luxe Club Level Room w/ Balcony Tranquility Soaking Tub

Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar

Longshore Beachfront Grande Luxe Club Level Room w/ Balcony Tranquility Soaking Tub

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 420 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Paradise Premium

Paradise Premium | View from room

Paradise Premium

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Paradise Beachfront Walkout Club Level Room

Paradise Beachfront Walkout Club Level Room | View from room

Paradise Beachfront Walkout Club Level Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • 420 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Longshore Luxury Room

Longshore Luxury Room | Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar

Longshore Luxury Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Sundowner Beachfront Penthouse One Bedroom Butler Suite

Sundowner Beachfront Penthouse One Bedroom Butler Suite | View from room

Sundowner Beachfront Penthouse One Bedroom Butler Suite

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • 550 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Paradise Beachfront Grande Luxe Club Level Room

Paradise Beachfront Grande Luxe Club Level Room | View from room

Paradise Beachfront Grande Luxe Club Level Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • 420 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Bamboo Grove Swim-up Club Suite

Bamboo Grove Swim-up Club Suite | Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar

Bamboo Grove Swim-up Club Suite

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sundowner Swim up Beachfront One Bedroom Butler Suite

Sundowner Swim up Beachfront One Bedroom Butler Suite | View from room

Sundowner Swim up Beachfront One Bedroom Butler Suite

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Paradise Deluxe

Paradise Deluxe | Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar

Paradise Deluxe

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Longshore Beachfront Two-Story, One Bedroom Butler Villa Suite w/ Tranquility Soaking Tub

Longshore Beachfront Two-Story, One Bedroom Butler Villa Suite w/ Tranquility Soaking Tub | Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar

Longshore Beachfront Two-Story, One Bedroom Butler Villa Suite w/ Tranquility Soaking Tub

Highlights

Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Pillowtop bed
  • 550 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Bamboo Grove Club Suite w/ Balcony Tranquility Soaking Tub

Bamboo Grove Club Suite w/ Balcony Tranquility Soaking Tub | Egyptian cotton sheets, premium bedding, pillowtop beds, free minibar

Bamboo Grove Club Suite w/ Balcony Tranquility Soaking Tub

Highlights

Balcony or patio
Soundproofed
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Couples Negril All Inclusive

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.2 out of 10, Wonderful, 1,005 reviews
Couples Negril All Inclusive
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About the neighborhood

Map
Norman Manley Blvd, Negril, Westmoreland

What's nearby

  • Seven Mile Beach - 1 min walk - 0.2 km
  • Kool Runnings Water Park - 7 min walk - 0.6 km
  • Bloody Bay Beach - 7 min walk - 0.7 km
  • Hedonism II - 13 min walk - 1.1 km
  • Bloody Bay - 1 min drive - 0.0 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 84 min drive
  • Free airport shuttle

Restaurants

  • ‪Green Island Restaurant, RIU - ‬4 min drive
  • ‪Hunter Steakhouse - ‬8 min walk
  • ‪Ackee - ‬7 min walk
  • ‪Hedonism II - Delroy's Bar - ‬9 min walk
  • ‪Mahogany - ‬11 min walk

About this property

Sandals Negril - ALL INCLUSIVE Couples Only

Placing you just steps from Seven Mile Beach, Sandals Negril - ALL INCLUSIVE Couples Only offers a private beach where you can enjoy cabanas, beach umbrellas, and volleyball. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Barefoot by the Sea, one of 7 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 5 bars/lounges, a free airport shuttle, and a beach bar. Fellow travelers say great things about the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are not accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (non-alcoholic beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkeling
Snorkeling excursions
Water skiing
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Italian, Polish

At a glance

DONE

Hotel size

    • 226 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property caters to couples, including same-sex couples.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • Children (17 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Free airport shuttle (available 24 hours)
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • Beach bar
  • Swim-up bar
  • Private dining
  • Free daily reception
  • Snack bar/deli

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Kayaking
  • Sailing
  • Boat tours
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Windsurfing
  • Karaoke
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Rafting nearby
  • Windsurfing nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Piano
  • Fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • IPod docking station
  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Alarm clock
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Red Lane Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Dining

Barefoot by the Sea - This beachfront restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Cucina Romana - This beachfront restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Kimonos Restaurant - Overlooking the garden, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sundowner Restaurant - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast and dinner. Open daily.
The Bayside Restaurant - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This hotel is exclusively for adult couples.

Also known as

Sandals Luxury Inclusive
Sandals Negril Beach Luxury Inclusive
Sandals Negril Beach Resort Luxury Inclusive
Sandals Resort Luxury Inclusive
Sandals Negril Beach Hotel Negril
Sandals Negril Beach Resort And Spa
Sandals Negril Jamaica
Sandals Negril Beach Resort Luxury Inclusive Couples
Sandals Resort Luxury Inclusive Couples
Sandals Negril Beach Luxury Inclusive Couples
Sandals Luxury Inclusive Couples
Sandals Negril - ALL INCLUSIVE Couples Only Negril
Sandals Negril Beach Resort Spa Luxury Inclusive
Sandals Inclusive Couples

Frequently asked questions

Does Sandals Negril - ALL INCLUSIVE Couples Only offer free cancellation for a full refund?

Yes, Sandals Negril - ALL INCLUSIVE Couples Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sandals Negril - ALL INCLUSIVE Couples Only?

Yes, there are 4 outdoor pools.

Are pets allowed at Sandals Negril - ALL INCLUSIVE Couples Only?

Sorry, pets aren't allowed.

Is parking offered on site at Sandals Negril - ALL INCLUSIVE Couples Only?

Yes, there's free self parking.

Is airport shuttle service offered by Sandals Negril - ALL INCLUSIVE Couples Only?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Sandals Negril - ALL INCLUSIVE Couples Only?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM.

What is there to do at Sandals Negril - ALL INCLUSIVE Couples Only and nearby?

Have fun with onsite activities like kayaking, sailing, and water skiing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 4 outdoor swimming pools. Sandals Negril - ALL INCLUSIVE Couples Only also has 5 bars, a private beach, and a sauna, as well as a steam room, an arcade, and a picnic area.

Are there restaurants at or near Sandals Negril - ALL INCLUSIVE Couples Only?

Yes, there are 7 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.

What's the area around Sandals Negril - ALL INCLUSIVE Couples Only like?

Sandals Negril - ALL INCLUSIVE Couples Only is located on the waterfront, a short 2-minute walk from Bloody Bay and 2 minutes' walk from Seven Mile Beach.

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Sandals Negril - ALL INCLUSIVE Couples Only Reviews

Reviews

8.2

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Beach
Building
Entertainment
Shower
Restaurant
Breakfast
Water

What guests liked

  • The beach was consistently described as amazing, beautiful, and wonderful with great water sports and sunsets. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

We had a wonderful time at Sandals Negril. The staff was amazing: friendly, helpful, lots of fun. The food was amazing and the beach, pool and amenities did not disappoint
Jennifer Lynn, 5-night trip

10/10 Exceptional

Best sunsets you will ever see!
Andrew, 5-night trip

8/10 Very good

Beautiful resort but just a bit overrated pricey.
Alexandra De Los Santos, 5-night trip

8/10 Very good

bed bugs
Jody, 5-night trip

8/10 Very good

Good place to vacation
Bonnie, 5-night trip

10/10 Exceptional

Beautiful Resort with nice staff and I will go back again

10/10 Exceptional

Staff was very nice
Lawrence, 5-night trip

10/10 Exceptional

Everyone is super nice and accommodating. Everyone you pass checks to make sure you are having a good time and you don’t need anything.
Charles, 5-night trip

10/10 Exceptional

Our first time in Jamaica and a Sandals we loved it. We had a standard room, comfy bed and cleaned daily got extra shampoo/soap when I asked for it. Dining options were great, very friendly and helpful staff. Food was really good, we will be back in 2026!
William, 7-night trip

10/10 Exceptional

Everyone was extremely courteous. All food was delicious. Mutton & mussels with chorizo were my favorites.
Ralph, 4-night trip

8/10 Very good

It was beautiful. It needs to be updated.
Gregory, 5-night trip

8/10 Very good

Was a very nice and relaxing vacation the beach was AMAZING. no seaweed. I loved that water sports were included with the resort. The pool was smaller but honestly we were at the beach the whole time anyways. Food was difficult because the only thing mid day was perla (which was always out of something & took forever) or pizza so if your there for multiple days it can just get old.
Morgan, 6-night trip

10/10 Exceptional

I loved everything about the Sandals amazing first time experience
Bipin, 4-night trip

10/10 Exceptional

Service was great. The stuff was very friendly and helpful, any favor you ask they always there for you. Very clean resort good food for all inclusive resort . Recommend to visit
regina, 7-night trip

2/10 Poor

TSA Agent to assist in extra carry on bags such as food pillow pocketbook
Evelyn, 3-night trip

6/10 Good

Smaller resort then expected Would have liked more dining options and also entertainment
Monika, 3-night trip

10/10 Exceptional

Overall great. The only things that were concerning were the birds at dinings and bugs in the pool
Courtney, 3-night trip

6/10 Good

Food and staff were good. Drink selection was limited with low quality alcohol and low quality sodas. The swimming pool was cold with bugs in it. It was great to have paddle boards, snorkeling, sailing and water sports included. The beach chairs were mostly reserved every day even at 8:00 am it was limited selection. We liked walking to the Beaches resort and enjoyed their similar facilities. We found the price was a bit high compared to many other trips we’ve taken.
Joe, 6-night trip

6/10 Good

We had very high humidity in bedroom, so that nothing dried up and clothes smelled bad. Food choices were basically the same every day. There is no big pool like in other resorts. Though location, people, service are Jamazing
Cristian, 6-night trip

10/10 Exceptional

Husband and I just returned from a stay at Sandals Negril. We loved the attentiveness of the staff and the care that goes into making sure that guests have a great stay. Staff were all amazing! The photoshop team was so helpful and friendly - including Jevough and Jervis who did some photos for us. Seline at the bistro was also very friendly and provided excellent service. Garwin from entertainment provided us with a tour of the resort and made it so fun while providing us with the information we needed. Food was also great and exceeded my expectations for an all inclusive resort. Would highly recommend sandals Negril!
christina, 4-night trip

10/10 Exceptional

Sandals is by far the best resort ive ever stayed at. I travel to the Caribbean one or twice a year and this was my first time at a Sandals resort. No other resort offers the amenities like they do. Snorkeling, tubing, skiing, private boat, kayaking, mini sailing, ect all included in the price. Plus airport transfers. Rooms are up to date property is beautiful plus big so you're not on top of others. The saff were great as well super friendly and helpful all seam to love their job. Cant imagine ever staying at another brand resort again.
misty lee, 4-night trip

8/10 Very good

My wife & I had a great time at Sandals Negril. We arrived just two days after a bad storm had hit, but the staff had the place back in shape literally overnight. Service was wonderful, the beach very nice, and there were plenty of nice guests to have fun with. The food was ok to good, but within expectations. The breakfast and morning buffets offered some good selections, but the quality of the dinners places, while each enjoyable form a fun perspective, varied from a culinary POV. We enjoyed Brava, with the small plates the best, along with the Sundowner. The Japanese restaurant was a blast - with a great sing-along chef - but the food kind of mediocre. All in all, though, this Sandals is recommended by us. It is a great vacation for a couple looking to unwind under no pressure. Irie!
John, 6-night trip

8/10 Very good

Resort was overall good. One night there was no water for a shower. Breakfast was below average at Bayside. The lunch and dinner options at the other restaurants were very good. The habachi was our favorite dinner. Definately a more mature crowd so not as lively. Bartenders were great and were heavy pourers. Need to get up very early to claim chairs on the beach unless you have the butler service. Overall we were pleased. 4/5 stars.
Brett, 4-night trip

6/10 Good

For what I paid, it did not meet our expectations. The beach was amazing! The resort staff are friendly, but the service from the kitchen is very slow. Dinners took on average over 2 hours from seating to the end of the dessert. There is no quick dining option (buffet) other than in the morning. A lot of the food on the menu was also out of stock. Typically at least 1 item was out of stock each time I ordered.
Lianne Elisa Chin, 6-night trip

4/10 Fair

This is a 2-3 star hotel at best. We stayed at Sandals Negril on our honeymoon for three nights in December. The grounds and pool are extremely run down. The beach is not like it is in the photos - the water is not crystal clear and you are harassed by people selling stuff all day. The room is average but is cleaned well each day. The food at each restaurant is poor/flavourless and the entertainment is sub-par. The service was okay but a lot of the staff were not attentive or overly helpful when you asked questions. There is no relaxed holiday vibe and everyone (including other guests) just seemed depressed. Overall we were very very disappointed.