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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel with indoor pool, near Big E

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Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Indoor pool
Exterior
Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Gazebo
Big E is a haven for rest and relaxation in the business district. Unwind in the spa tub, recharge at the 24-hour gym, or explore nearby Candlewood Suites West Springfield with free WiFi to guide you.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Pet friendly
  • Gym
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Weekly housekeeping
  • Indoor pool
  • 24-hour fitness center
  • Hot tub
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station
  • Front-desk safe

Feel at home (6)

  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
$93 nightly
The total price is $106
Aug 3 - Aug 4
Total includes taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(40 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool

Comfort Inn & Suites

  • Pool
  • Free parking
  • Free WiFi
  • Connecting rooms available
7.6 out of 10, Good, 846 reviews
The price is $119
$104 nightly
$119 total
Total includes taxes and fees
Aug 3 - Aug 4
Comfort Inn & Suites
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About the neighborhood

Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Big E - 13 min walk - 1.1 km
  • Baystate Medical Center - 4 min drive - 3.9 km
  • MGM Springfield - 4 min drive - 5.0 km
  • Eastern States Exposition - 4 min drive - 4.6 km
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 5.3 km

Getting around

  • Westfield, MA (BAF-Barnes Municipal) - 27 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive
  • Springfield Union Station - 10 min drive
  • Holyoke Station - 17 min drive
  • Northampton Station - 19 min drive

Restaurants

  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Panera Bread - ‬17 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Candlewood Suites West Springfield by IHG

At Candlewood Suites West Springfield by IHG, you'll be just a 5-minute drive from Big E and MGM Springfield. Guests can relax at the hot tub, work out at the 24-hour fitness center, or grab a bite to eat at the coffee shop/cafe. An indoor pool and a snack bar/deli are offered, and in-room conveniences include refrigerators and microwaves. The helpful staff and overall property condition get good marks from fellow travelers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 71 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Pitbull dog breeds are not permitted.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 60 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite RV/bus/truck parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Shared microwave
  • Snack bar/deli

Traveling with children

  • Grocery/convenience store

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Hot tub
  • Lockers available
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • DVD player
  • 42-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils
  • Dishwasher
  • Ice maker
  • Paper towels

More

  • Weekly housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
State tax ID - C0000503250
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield by IHG offer free cancellation for a full refund?

Yes, Candlewood Suites West Springfield by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Candlewood Suites West Springfield by IHG?

Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Candlewood Suites West Springfield by IHG?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 60 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Candlewood Suites West Springfield by IHG?

Yes, there's free self parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.

Is there an onsite casino at Candlewood Suites West Springfield by IHG?

No, this hotel doesn't have a casino, but MGM Springfield (5-min drive) is nearby.

What is there to do at Candlewood Suites West Springfield by IHG and nearby?

Candlewood Suites West Springfield by IHG has an indoor pool and a 24-hour fitness center, as well as a hot tub and a picnic area.

Does Candlewood Suites West Springfield by IHG have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and an ice maker.

What's the area around Candlewood Suites West Springfield by IHG like?

Candlewood Suites West Springfield by IHG is a short 15-minute walk from Big E and 9 minutes' walk from Connecticut River.

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Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Hot Tub
Kitchen
Location
Bathroom
Kitchenette
Restaurant
Furniture

What guests liked

  • The property is located in a good area with plenty of dining options nearby. (5 reviews)
  • The hot tub was clean, relaxing, and had exceptional jets, providing a fun experience for guests. (10 reviews)
  • The hot tub and pool were clean, relaxing, and provided a great relief after a long day. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Excellent service
elizabeth, 1-night trip

10/10 Exceptional

The beds were so comfortable and the room and bathroom was a good size.
Laura, 1-night trip

10/10 Exceptional

Vacation

Great amenities
Jeffrey, 6-night trip

10/10 Exceptional

Room and staff were nice, lots of restaurants nearby! Loved the hot tub and pool 👍👍👍
Madison, 1-night trip

10/10 Exceptional

Excellent!This is gonna always be my go to for a stay from now on.My grandaughter and i loved it and the staff was great
Darlene, 1-night trip

10/10 Exceptional

Pretty good
Matthew, 1-night trip

10/10 Exceptional

Great rooms clean and great hot tub and pool
Richard, 2-night trip

10/10 Exceptional

I was very impressed by the cleanliness, options of rooms, front desk assistance, and I especially liked the Suites.
Betty, 1-night trip

10/10 Exceptional

Great place to stay.
Luz, 1-night trip

8/10 Very good

My stay was ok. I would definitely go back when ever in West Springfield
Sara, 9-night trip

10/10 Exceptional

my stays at Candlewood are always great
Kelly, 5-night trip

4/10 Fair

Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
Justin, 2-night trip

10/10 Exceptional

The hotel was very nice. There were some machines in the gym that were broken.
Denise, 1-night trip

6/10 Good

Average Hotel with Friendly Staff

Our stay was fairly average. The room was clean enough and all the of the team members at the hotel were friendly and welcoming. The elevator was having issues and the carpeting in the stairways really needed to be cleaned better or replaced. Hallways were loud and being on the second floor the people above us were loud pretty late. Overall it was adequate for what we needed.
Kelly, 1-night trip

8/10 Very good

IT WAS CLEAN AND STAFF WAS GREAT
Shaun, 1-night trip

10/10 Exceptional

Hotel was clean. Room had all the amenities needed for a lengthy stay.
Gerald, 2-night trip

6/10 Good

No meeting place, the rooms are outdated. Smells of cheap laundry detergent, no air filtration.
Cassandra, 1-night trip

8/10 Very good

Enjoyed our stay!
Kelly, 1-night trip

10/10 Exceptional

the people at the desk were very nice and accommodating and the room was very clean and quiet I love when I go to the West Springfield Candlewood
Kelly, 2-night trip

10/10 Exceptional

Our stay was great at the Candlewood Suites. All of the staff were wonderful and very accommodating. The kids loved the pool and the snack room. Also, the one bedroom room was great for families and the bed was very comfortable. The location was great to go to the basketball hall of fame and MGM. It was also only 50 minutes to skiing.
carrie, 2-night trip

10/10 Exceptional

Nice location near the Eastern States Exposition

Nice place to stay. Several good eateries and other shopping within a few miles, not far from Holyoke mall (one of the areas largest). Minutes from the Big "E" (Eastern States Exposition) grounds. Only real complaint: the room's two rolling desk chairs are extremely uncomfortable for sitting more than a few minutes at a time.
Kenneth, 2-night trip

10/10 Exceptional

Front desk staff was very helpful. The room was clean, the shop was convenient and free coffee was great.
Magaly, 1-night trip

10/10 Exceptional

Had a great stay! It had everything needed for a short or long stay. The room and areas were clean. The only thing I wish it had is a smart tv or some sort of option to rent/buy movies. There was basic cable available though. Not a deal breaker necessarily. The bed was the most comfortable! I’d recommend this stay.
Germariluz, 1-night trip

6/10 Good

Tired and In Need of Repairs

This hotel needs many repairs and serious updates!! We’ve stayed in this location prior and had no issues, this time, not even comparable. Almost like it was a completely different place! The lobby was clean, smelled nice and staff was friendly. The minute we got to our floor (2nd), the hall carpet was frayed, very stained and seemed to creak loudly as we walked to our room. Our room upon entry seemed clean, until we discovered crumbs and candy wrappers here & there, unclean surfaces that we used Lysol wipes on ourselves. The tub had been patched & repaired one too many times that it felt like it was going to cave in. Upon hanging up a towel, the whole hook broke off. The bed seemed clean & comfortable. The kitchen area seemed well stocked, although I’m not sure I’d use anything without thorough washing. There were gatherings of people in the parking lot and some who were just sitting in their running cars…for hours?!?! It gave an uneasy feeling. Our stay was ”ok”, considering it was just one night passing thru on our vacation. Do we wish we another hotel? Yes Will we stay again? No
1-night trip

6/10 Good

Front desk staff was very nice. Very good area with lots of restraurants, easy highway access. Property is old especially the bathrooms and the room heating/cooling units. Extremely loud! BUT our room and property was clean and the beds were very comfortable.
Karen, 1-night trip