There is no staff inside, so when there is an issue, it is not solved or addressed immediately. I had water leaking from upstairs dripping through the closet at night around 7pm, I reported through text, and they called me. They tried to help through phone call, but still end up I clean all the mess. They offered changing room, but I only have 2 more night to stay and changing room is a bit too much for me all the sudden.
Overall the hotel itself is nice. I stayed almost 3 weeks and I really liked overall stay, kitchen & lounge. However, if you are looking for timely service or housekeeping like any other hotel, it will not likely.
Location is also key. It is located center of SF downtown, easy to access to MUNI. Pretty safe to move around.