6/10 Good
Feb 11, 2025
Hotel is nice, beware of car valet!!!
The hotel is beautiful and the staff is very nice. Our room was spacious and clean. It would have been an excellent experience, however, the valet service is horrendous. We called for our car at 9:53 am. Our car was pulled around at 11:22. That is unacceptable. The amount of people waiting for cars was ridiculous. Everyone waiting over an hour. We almost missed our flight, and would have missed it, but when we checked in the night before, the desk told us to call for our car in plenty of time because valet takes awhile. Awhile???? We thought maybe 20 minutes or so. We never expected an hour and a half. I feel like it would have been longer if we hadn’t of gotten irritated to someone higher up in management. To be fair, they did refund the cost of our overnight parking, but on no planet is waiting an hour and a half for your car to be brought around acceptable.
Heidi
Heidi, 1-night business trip
Verified Hotels.com guest review