4/10 Fair
Feb 6, 2025
Downfall of a once great hotel - Now not so much!
Our visit was in one world Terrible! When in Zurich we always stay here, as this is our favorite hotel. But this time around it was one of our worst experiences in any hotel world wide.
The light didn't turn off in the room (THE STAFF KNEW ABOUT IT AND DID NOTHING).
The noise from construction outside the window was horrible (Why weren't we warned about it prior to our arrival).
We as Platinum members are entitled to a free upgrade when available, but the staff said they do not give upgrades to Expedia/Hotels.com member (which is completely false).
All in all we were surprised how bad our stay was and how little the staff reacted to our concerns.
I do hope this will change in the future, but for now, we will not take the chance to stay here again.
Sharon
Sharon, 2-night trip
Verified Hotels.com guest review