6/10 Good
Jan 27, 2025
We have stayed at several Double Trees, and this one was just not up to par with those. The lamp shade and ottoman were both ripped. There were crumbs on the partition wall, a hard candy on the bathroom floor, and a couple of hairs in the sheets. To be fair- we checked in late after a very long flight, so we did not call and ask to be moved. It was a quick trip so we just dealt with it, so I cannot comment on how Customer Service would handle it. But I would not stay here again.
Rebecca
Rebecca, 2-night trip
Verified Hotels.com guest review