4/10 Fair
Feb 2, 2025
Lots of extra fees. Double resort fees charged.
Our flight was canceled and had to find hotel for 2 extra nights. The room rate shown was fairly reasonable but did not include the "resort fee" of which I was charged twice on the resort fees. Once by Hotels.com and then again at the Royal Lahaina. Parking fees were ridiculous and staff at checkin was rude and not very helpful. So don't go by nightly room rate when booking this property. The person working at the pool towel and rental booth was rude. And snapped at another guest because they touched the sunscreen pump on the counter. The room was ok but had mold on sink and shower. For the amount of money they were charging I expected everything to be clean. The mini fridge was old and no microwave in room. I would not stay here again. Definitely a bad ending to our trip.
Joy
Joy, 2-night family trip
Verified Hotels.com guest review