2/10 Poor
Jan 31, 2025
Checked out B4 11AM & Still No Refund!! STAY AWAY!
Where do I begin?.. I checked in reservations were for a room with double beds side by side. They put me in a room with bunk beds. Literal bunk beds. I figured that they must have had a reason for this I.e., the rooms that more accurately matched my selected choice (side by side double beds) were for whatever reason not up to par therefore when I called front desk to inquire I asked if I could see the room they were moving me to. She told me no they do not allow me to see it first. I found that strange but I just went with it. They moved me to a side by side bed room. Immediately I realized the room had an awful stench. I turned on the AC and immediately began itching. I opened the blinds to open the window and the windows were bolted shut. I couldn't open the windows. As I raised the blinds the itch turned to burning. My nose and my eyes immediately started burning and watering. I saw mold all around the window seal. The bathroom was completely out dated and filled with mold spores. The whole room was a Petri dish of mold and bacteria. When logging into the wifi I saw a network connection which read, “We LOVE H**KERS,” there were summers eve packets (women douches) in the second bed. It was the absolute WORSE experience I've had yet.
Needless to say I booked for two weeks. On the morning of day three I called the front desk and shared my experience and requested a refund. I was told that so long as I check out before 11AM the hotel would refund the remainder of my stay.
Kamika
Kamika, 18-night trip
Verified Hotels.com guest review
