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Novotel Rotorua Lakeside

4.5 star property
Luxury hotel with indoor pool, near Polynesian Spa

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Photo gallery for Novotel Rotorua Lakeside

Indulge in serenity at this luxurious indoor pool, surrounded by a rustic stone wall and natural light. | Novotel Rotorua Lakeside
Indulge in luxury with our plush red velvet chairs and warm fireplace ambiance, perfect for a cozy evening. | Novotel Rotorua Lakeside
Modern living room with a view of the cityscape, featuring a grey sofa, a wooden coffee table, and a large window with a panoramic view. | Novotel Rotorua Lakeside
Novotel offers a modern, inviting atmosphere with a Thai Buffet available on Thursdays. | Novotel Rotorua Lakeside
A serene hotel room with a large window overlooking a lake, featuring a comfortable sofa, a desk with a TV, and a chair. Ideal for relaxation or work. | Novotel Rotorua Lakeside

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Electric vehicle charging point
  • Bar
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and 6 hot tubs
  • Breakfast available
  • Fitness center
  • Self parking
  • Children's pool
  • 24-hour room service
  • Conference center
  • Business center
  • 10 meeting rooms
  • Terrace
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is $134
includes taxes & fees
$116 per night
Feb 24 - Feb 25

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room, 2 Queen Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 301 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Deluxe Room, 1 King Bed, Balcony | In-room safe, desk, iron/ironing board, free cribs/infant beds

Rydges Rotorua

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, (1003)
The price is $114
includes taxes & fees
$99 per night
Mar 3 - Mar 4
Rydges Rotorua
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About the neighborhood

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201

What's nearby

  • Eat Street - 1 min walk
  • Tamaki Maori Village - 10 min walk
  • Polynesian Spa - 13 min walk
  • Rotorua Central Mall - 14 min walk
  • Skyline Rotorua - 6 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬6 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬1 min walk

About this property

Novotel Rotorua Lakeside

At Novotel Rotorua Lakeside, you'll be within a 10-minute drive of Polynesian Spa and Skyline Rotorua. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Atlas, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness center, and a children's pool. Fellow travelers say great things about the helpful staff and breakfast.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

At a glance

DONE

Hotel size

    • 199 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas (60 minutes per day)
    • WiFi (speed: 50+ Mbps) in rooms*
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (NZD 15.00 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Hiking/biking trails nearby

Working away

  • Business center
  • 10 meeting rooms
  • Computer station
  • Conference center (3444 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • Built in 1996
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • 6 hot tubs
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 50+ Mbps)
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 100 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for NZD 10 per 24-hour period (rates may vary)
  • Full breakfast is offered for an extra charge of approximately NZD 34 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of NZD 20 (subject to availability)

Parking

  • Uncovered self parking costs NZD 15.00 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 11 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses geothermal energy.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Does Novotel Rotorua Lakeside offer free cancellation for a full refund?

Yes, Novotel Rotorua Lakeside does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Rotorua Lakeside?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 6 AM to 11 PM.

Are pets allowed at Novotel Rotorua Lakeside?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Novotel Rotorua Lakeside?

Yes. Self parking costs NZD 15.00 per night. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Novotel Rotorua Lakeside?

Check-in start time: 2 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of NZD 20 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Novotel Rotorua Lakeside and nearby?

Have fun during the warmer months with activities nearby such as hiking. Soothe your senses in one of the 6 hot tubs or make use of other amenities, which include an indoor pool and a fitness center. Novotel Rotorua Lakeside also has a garden.

Are there restaurants at or near Novotel Rotorua Lakeside?

Yes, Atlas offers alfresco dining and international cuisine.

What's the area around Novotel Rotorua Lakeside like?

Novotel Rotorua Lakeside is in the heart of Rotorua, a short 13-minute walk from Polynesian Spa and 6 minutes' walk from Rotorua Hospital. Travelers say the area is walkable and good for shopping.

Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Fair

Not as shown in the photos - Disappointing
I booked 2 rooms. The customer service was good however, no help with luggage or even getting a trolley. Room was filthy, hair over the walls in the bathroom, carpet pulling up, wet carpet in 3 areas, leaking fridge, mouldy bathroom, rusted rails, dusty, dirty toilet, no plug, needs a complete renovation. All our products were empty and even after a room clean, no one cleaned or refilled anything. Great air conditioning and views. Bed was good.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location
Ann, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Over priced
Over priced. Unhelpful staff. Very ordinary room
Phillip, 2-night trip
Verified Hotels.com guest review

6/10 Good

Margy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel across from the lake
This is our second time staying at this property and again enjoyed our visit. The rooms are large and clean, close to the lake and Eat Street. Breakfast buffet is very good. Made good use of the pool area with its mineral spa pools. Nice modern hotel in a convenient location.
Ken W, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Farhanaaz, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic stay
Amazing, hotel is nearer to nice eateries
Shripad, 1-night trip
Verified Hotels.com guest review

6/10 Good

Breakfast was not managed well.
My daughter find hair in her bed. I also saw some hair on the bathroom floor. The thing that bothered us the most was how understaffed the restaurant was during breakfast. There was bird poop on my chair and only one side of the pancakes were cooked. We also had to wait to get clean mugs.
Iskender, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Not happy
Rooms were what you would expect for the price its just a shame check in was outrageous we had to wait until abou 4pm before we could check in to our room and our daughter had two rooms and they had to wait even longer, they were given drinks vouchers but still not good enough. We had a early arrival (5.30am) and asked if we could have an early check in and were turned away and told to come back at our check in time, so we did . But to have too wait hours longer 😡 we weren't very happy. To top it off our daughter booked in there for there return trip and the same thing happened again. Wont be booking in there again.
Arthur, 1-night trip
Verified Hotels.com guest review

6/10 Good

Average Hotel in Every Way
Average hotel with average service and average room conditions. Overall this was just an average hotel. Definitely not up to par with other Novotel hotels that I’ve stayed at. I was here with my family so requested connecting rooms in advance but the staff put guests, who by the way were not using the connecting rooms, in the connecting rooms. Think they could’ve done more to accommodate but they didn’t choose to. Rooms and bathrooms were dated and the lobby elevator area smelled like sewer and rotten eggs. Very unpleasant. The one big perk of this hotel was the proximity to the family friendly restaurants nearby.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ivan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Tired
The hotel is very tired and needs an upgrade. The bath / shower area is antiquated and dirty
D, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Easy access to shopping and restaurants
Comfortable bed. Very quiet area. Close to a lot of restaurants, just across the street. Right across from the park and a beautiful walking path along the water front. Enjoyed the pool and thermal pools in the hotel.
Judith, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Good family getaway
Staff were excellent friendly and obliging Partia was so lovely and looked after us at check in Checkout Susie was friendly All staff greeted my with a smile or hello Rooms spacious breakfast good Great locationk
Bernadette, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

1-night business trip
Verified Hotels.com guest review

6/10 Good

Great location
The pros: good location, room had nice view over lake, close to eat street. The cons: poor overhead room lighting, one bedside lamp per queen bed, bedding was too hot, no free wifi, (O/S travellers do not have enormous data), expected to chromecast from personal streaming services, no provision of parking by Novotel. We found the stay quite impersonal.
2-night trip
Verified Hotels.com guest review

8/10 Very Good

No hair dryer. Only one bathrobe in the closet and no slippers. The hotel lobby is dark and uninviting. Breakfast buffet was mediocre.
Dale, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Takashi, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

M, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

The bathroom is outdated
Matthew, 2-night romance trip
Verified Wotif guest review

8/10 Very Good

Comfortable bed, great location, the room was clean, although bathroom needs an upgrade. Disappointed the pool/spa wasn’t open the whole time we were there. Apart from the lady who checked us in, the rest of the staff have an attitude as if everything’s too much effort.
Julie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything
Bronwyn, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

6/10 Good

The main reason to book Novotel is to use swimming pool and hit spa, but they told me it is not available to use and it will be available next morning. But next day still could not use. Disappointed on it.
Jong Bum, 1-night trip with friends
Verified Hotels.com guest review

General property information

Travelers Say
"Great location and facilities, really enjoyed our stay."
Reasons to Book
Nice Bathroom & Property Cleanliness
Check-In Time
2:00 PM
Check-Out Time
11:00 AM