We arrived at the hotel without a prior booking. I asked at reception for the rate for two adults and a child for the night. I was given a price, but after parking the car and returning to check in, I was told the rate had increased because it apparently only applied to two adults. I am certain I had clearly requested the rate for two adults and a child.
At that point, we had already parked and unloaded our luggage, so despite the confusion, we went ahead and paid the new rate. What I found especially disappointing was the lack of any apology or acknowledgment that there may have been a misunderstanding. Instead, the staff member chose to lecture me, saying, “Of course the price is higher for three people — a child doesn’t stay for free in a hotel!”
This interaction left a poor impression, not because of the price difference, but because of the dismissive and condescending tone. A little understanding and courtesy would have made a difference.