My car broke down on the side of the highway, AAA towed it to the Dealership about 2 miles from this place after it was closed. I had to find a place to stay late night until the dealership opened. No elevator so asked for a first floor, they did not oblige, fellow said there were none, but he was not very convincing. he was very apathetic. Finally got to a room exhausted and upset & there were roaches running in & out from under the bed frame, and one in the shower. Those are just the ones I saw. it was horrible. At check in I got a text saying "reply if you need anything" I texted photos and about the roaches and got NO REPLY. They clearly did not care at all. I was trapped there as my car was broken and it was nighttime. I was so grossed out I considered walking all the way back to sleep in my car. I should have. Zero stars. Unhelpful staff, loud with no sound proofing, and BUGS. Didnt sleep a wink as I was grossed out by the bugs. And no way was I eating their breakfast after being icked out all night. I left at like 530 am. lady in the morning was at least nice. I told her about the bugs and she seemed to care about getting it addressed for the next person at least, but that did not help me. I also showed her how I texted the photos for help and got no reply. Stay anywhere else! Should have just slept in my car I would have had a much better experience.