The room was definitely fabulous. I would stay here again in a heartbeat. As well appointed as possible. Top notch in almost every department.
The staff were certainly friendly, but not especially professional compared to the property.
We arrived after a 5 1/2 drive and we arrived early. The gentleman at the front desk suggested a place for lunch and a snack and took my mobile # to let me know when our room was ready. This was incredibly impressive.
When we returned at 4pm (1 hour later than check-in), the woman at the front desk was very friendly, but let us stand there with our luggage while she took not one but two phone calls from prospective travelers. In between calls she started to check us in and put our key cards in a folder. After the second call, the phone started ringing. I said "Can we please finish up?" She said "You are actually all ready" handed us our keys and made no attempt to help us with our luggage.
Upon departure, we were not asked how everything was.
Again, I would stay here again. But the staff should live up to the location and price.